Privacy Policy

Date: 20/11/2025
 Website: jagshoker.com
 Business Name: Jag Shoker MindCoach+
 Location: Stourbridge, United Kingdom
 Email: jag@jagshoker.com
1. Introduction
Jag Shoker MindCoach+ (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website, subscribe to our platform, or interact with our video and audio content.
We comply with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms outlined in this policy.
2. What Information We Collect
We may collect and process the following types of personal data:
2.1 Information you provide to us
  • Name
  • Email address
  • Payment and billing information (processed securely by third-party providers — we do not store card details)
  • Login and account information
  • Messages sent through contact forms or support requests
2.2 Information collected automatically
  • IP address
  • Device information
  • Browser type
  • Usage data, such as pages visited, time spent on the platform, and content viewed
  • Cookies and tracking technologies (see Cookie Policy)
2.3 Sensitive Data
We do not intentionally collect sensitive data (health, beliefs, etc.). Any details shared voluntarily during coaching or via messages are treated with strict confidentiality.
3. How We Use Your Information
We process your personal data for the following purposes:
  • To create and manage your MindCoach+ account
  • To provide access to video and audio content
  • To process payments and subscriptions
  • To send platform updates, reminders, or important service notices
  • To respond to enquiries and provide customer support
  • To improve platform performance and user experience
  • For legal or regulatory compliance
We will never sell your data to third parties.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
  • Contract: To deliver the MindCoach+ service you subscribe to
  • Legitimate Interests: To improve our platform and protect against misuse
  • Consent: For optional marketing communications
  • Legal Obligation: For compliance with UK law
5. Sharing Your Information
We may share your information with trusted third-party service providers who help us operate the platform, including:
  • Payment processors (e.g., Stripe, PayPal)
  • Website hosting and cloud providers
  • Analytics tools
  • Email marketing platforms
All third parties are required to keep your data secure and use it only for the purpose we specify.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your information, including:
  • Encrypted website connection (SSL)
  • Restricted access to personal data
  • Secure password protection and authentication
Your data is stored within the UK or EEA wherever possible. If transferred internationally, it is protected under approved safeguards.
7. How Long We Keep Your Data
We retain your information only as long as necessary:
  • Account data: kept while your subscription is active
  • Transaction data: kept for up to 6 years for tax and audit regulations
  • Email enquiries: kept for up to 12 months
You may request deletion at any time (see Section 9).
8. Your Rights
Under UK data protection law, you have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing at any time
To exercise your rights, contact: jag@jagshoker.com
9. Cookies
We use essential and optional cookies to enhance your experience.
 For full details, please read our Cookie Policy (I can write this next if you want).
10. Children’s Privacy
Our content is not aimed at individuals under the age of 16.
 We do not knowingly collect data from children.
11. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
For any questions about this Privacy Policy or how your data is handled, contact:
Jag Shoker
 Email: jag@jagshoker.com
 Stourbridge, United Kingdom